Frequently Asked Questions

qrmoment.app is a private gallery for your event — wedding, confirmation, first communion, baptism, birthday, or anniversary. We set it up, send you a QR poster, and your guests scan to share their photos and videos directly with you. No app, no guest accounts.

You order a package and we email you a setup link. Enter your names, an optional welcome message, and a photo. You then download the A4 QR poster, print it, and place it on your tables or at the entrance.

Guests scan the QR code with their phone, the page opens in their browser, they pick photos from camera or gallery, and upload. The whole flow takes under 30 seconds.

No. Everything runs in the mobile browser — no installs, no accounts. Adding a nickname to their photos is fully optional.

Yes. All modern iPhone and Android phones are supported. If an upload ever fails, guests can simply retry — no photos are lost.

On Edition and Collection there is no guest limit — whether you have 50 or 500 people, everyone can upload in parallel. Preview (the free trial) is capped at 3 nicknames and 10 photos because it's intended for testing, not a real event.

Only you and the guests with the link. The gallery is not public and not indexed by search engines. We never share content and never use it for advertising or training AI models.

All infrastructure is located exclusively inside the European Union, with established GDPR-compliant providers.

Yes. Each guest sees a ✕ button next to their own uploads and can remove them from the same device. For anything else the guest contacts you, the event owner.

Photos arrive in near-original quality, suitable for printing and editing. You can download the originals in one ZIP after the event.

Yes, on Collection. Short clips up to 2 minutes and 200 MB are supported; clips under 60 seconds give the best gallery experience. Edition is photos only — pick Collection (or upgrade later) if you want video.

Yes, on Collection. In event settings you choose "review first" and manually approve each photo, or "auto-approve" and photos appear immediately for guests. You can switch modes mid-event. Edition is auto-approve only.

Yes, any time. From your admin panel you can delete individual photos, hide them from guests, or delete the whole event.

Retention depends on tier: Edition 30 days, Collection 6 months from the event date. Within that window you download everything at full resolution (a single ZIP), share with family, and build an album. Anything you've downloaded stays yours forever.

Yes. The admin panel has a "download all" button that builds a ZIP archive with every photo at full resolution.